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HoneyTea Company

Iced Tea Drinks

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FAQS

Shipping

We’re here to answer your questions about shipping and delivery. If you can’t find the information you’re looking for, don’t hesitate to reach out to our customer support team for further assistance.

HoneyTea currently ships within the United Kingdom. We aim to deliver our delicious drinks to customers all across the UK.

The shipping cost may vary depending on your location and the weight of your order. To get an accurate shipping cost, simply add your desired items to the cart, enter your delivery address, and the shipping cost will be calculated for you.

The estimated delivery time for your order will depend on your location. Typically, we aim to deliver within 3-5 business days from the date of order placement. Please note that during peak seasons or special promotions, there might be slight delays in delivery.

Yes, we do offer express/next day shipping options for certain regions within the UK. During the checkout process, you will have the option to choose an express shipping method if available for your area. Express shipping may come with an additional cost.

Tracking is available for the standard tracked and the next day tracked delivery options. Once your order is dispatched via either aforementioned methods of delivery, you will receive a shipping confirmation email containing a tracking link. You can use this link to track the status of your delivery and get real-time updates on the location of your package.

As of now, HoneyTea only ships within the United Kingdom. We do not offer international shipping. However, we are constantly reviewing our services, and there might be updates in the future.

If you’re not home at the time of delivery, the courier will typically leave a delivery card with instructions on how to arrange a re-delivery or pick up the package from a nearby collection point, depending on the courier’s policy.

Unfortunately, once an order is placed, we cannot guarantee that the delivery address can be changed. If you need to make a change, please contact our customer support team immediately. They will do their best to assist you, but changes cannot be guaranteed after the order has been processed.

In the rare event that your order arrives damaged or if there is an error with your items, please contact our customer support team within 48 hours of receiving the package. Provide them with your order details and any relevant images, and they will assist you in resolving the issue promptly.

If you have any other questions or need further assistance, feel free to contact our customer support team through email or phone. Happy shopping and enjoy our delightful HoneyTea beverages!

Returns and Refunds

We understand that sometimes things don’t go as planned, and we’re here to assist you with any return or refund inquiries. If you can’t find the information you’re looking for, don’t hesitate to contact our customer support team for further assistance.

If your product arrives defective or damaged, please contact us immediately at info@honeyteacompany.com and we will arrange a replacement. Due to the nature of the product, we cannot offer refunds or returns.

Subscriptions

We’re thrilled to offer subscription plans that ensure you never run out of your favourite drinks. Below are some common questions about our subscription service. If you have any additional inquiries, please don’t hesitate to contact our customer support team.

 Our subscription service allows you to set up regular deliveries of your preferred HoneyTea beverages. You can choose the frequency (e.g., monthly or quarterly) and the quantity of products you’d like to receive in each shipment.

Subscribing is easy! Simply navigate to the “Subscriptions” page. Choose your desired delivery frequency and quantity, then add the item to your cart. Once you proceed to checkout, you’ll be asked to set up an account and provide your shipping and payment details.

Yes, you can modify your subscription at any time. Log in to your account and go to the “Manage Subscriptions” section. There, you can adjust your delivery frequency, quantity, or even change the drink you’re subscribed to. Don’t forget to save your changes.

Absolutely! We understand that your needs may change. You can skip a delivery or pause your subscription for a specific period by logging in to your account and adjusting your subscription settings accordingly.

Yes, subscribing to HoneyTea drinks through our subscription service often comes with special discounts. You’ll enjoy savings on each subscription order, making it a convenient and budget-friendly way to keep your favourite drinks stocked.

Yes, you can cancel your subscription at any time. Simply log in to your account, navigate to the “Manage Subscriptions” section, and select the option to cancel. Please note that if you’ve already been billed for an upcoming shipment, the cancellation will apply to future orders.

Shipping is typically free for subscription orders within the UK. However, some remote areas or express delivery options may have associated shipping fees. Make sure to check the shipping details during the subscription setup process.

Yes, you can add or remove items from your existing subscription. Simply log in to your account, go to the “Manage Subscriptions” section, and make the necessary adjustments to your subscription items.

We accept various payment methods, including credit/debit cards and online payment services, for subscription orders. You can securely save your payment details in your account for convenient future purchases.

If you encounter any issues with your subscription or have additional questions, our customer support team is here to assist you. We hope you enjoy the convenience of our subscription service and have a delightful experience with HoneyTea!

Payments

We want to make your shopping experience smooth and secure. Below are some common questions about payments on our website. If you need further assistance, don’t hesitate to contact our customer support team.

We accept various payment methods, including credit cards, debit cards, and online payment services such as PayPal. During the checkout process, you’ll be able to select the payment option that suits you best.

Yes, absolutely! We take the security of your payment information seriously. Our website uses secure encryption protocols to protect your data during transmission. Additionally, we adhere to industry best practices to safeguard your personal and financial details.

For security reasons, we do not store your full payment information on our servers. Your payment details are securely processed by our payment service providers. However, you can choose to save your payment information in your HoneyTea account for faster checkout on future orders.

We do not charge any additional fees for using most of the standard payment methods. However, depending on your payment provider, they may have their own terms and conditions that could apply.

At the moment, we only support one payment method per order. If you wish to use multiple payment methods, you would need to place separate orders for each payment method.

As an online drinks website, we do not support cash on delivery or bank transfers as payment methods. However, we offer a range of convenient and secure online payment options for your purchases.

Your billing address is where your payment method is registered, and it may or may not be the same as your shipping address. During the checkout process, you’ll have the opportunity to enter separate billing and shipping addresses if needed.

At this time, we do not offer payment plans or financing options for orders. All purchases are expected to be paid in full at the time of checkout.

Yes, you will receive an order confirmation email that serves as your invoice. It will contain a detailed breakdown of your order, including the products purchased, shipping costs, and any applicable taxes.

 

If you encounter any payment-related issues or have further questions, please don’t hesitate to reach out to our customer support team. We want to ensure that your payment process is seamless and worry-free when shopping at HoneyTea. Cheers to delightful drinks and happy shopping!

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